Custom Order Policy

There are no returns or exchanges for custom made pieces (indicated as "custom" or "made to order" in nature), special orders, engraved or personalized items, stock items altered at the customer’s request or "ready to ship" purchased items that have been altered in any way. Earrings are not eligible for return for hygienic reasons. Once items are shipped we have to consider them to be in used condition. Thanks for your understanding!

Earring Orders: Please use the listing information to be aware of the size of the item you are purchasing. In most cases the measurements are clearly stated for your consideration. Let us know if there is any confusion before ordering and we would be glad to clarify!

Ring Orders: Please take the time to be sized for the jewelry you wish to order. Custom/made to order rings are not returnable. We can resize rings slightly for a small fee for labor and reshipment, but it is in your best interest to order the correct size to avoid additional costs. Reusable ring sizers are available here: for purchase for this reason. You can also be sized at your local jewelers (let them know the total width of the bands). Guessing your size, using a printable paper sizer, trying to recall the size of a ring your are currently wearing or using a digital app sizer is not an accurate way to decide when ordering and will most likely result in a ring that does not fit correctly. We use exact U.S. industry standard sizes when making rings so there is no variance in sizing for jewelry. If you have any questions, feel free to ask!